Refund policy

Please contact us first if you are not satisfied with your purchase and we will do our best to make things right. Your satisfaction is our top priority! We have a 30-day refund & reprint policy!

Contact us within 30 days of receiving your order to submit a request for a refund or reprint. We will reprint any order where there is a print quality or adherence issue, but not because of a poor-quality file submitted by the customer.

For orders including DTF Transfers please ensure you followed the design requirements correctly.

Also be sure to check that all details within your shipping address are correct before placing an order. An order confirmation email will be sent after placing an order to confirm all order details.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at hopexpressions@gmail.com. Please note that returns will need to be sent to the following address: RR7 Box 10265 Toa Alta PR 00953

You can always contact us for any refund or return question at hopexpressions@gmail.com

If you haven’t received a refund within 7 business days:

  1. First check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.